It seems in the world of business, respect has become a lost art. On numerous occasions, I’ve had to correct customer service representatives who refer to me by my first name instead of my last, without asking permission. In many instances, I’m old enough to be the parent or grandparent of the representative on the other end of the phone.
I’m well aware times have changed and today’s rules of etiquette are not quite the same as those from my childhood. In those days, men removed their hats upon entering a building, especially someone’s home. They held doors for us women and seldom walked through an entrance to a facility in front of us.
As children we were taught to address our older relatives and friends of our parents by Mr or Mrs so and so. If we used that elder’s first name it was again preceded by Mr or Mrs. We would’t dare refer to any adult by their first names only. It was unheard of and highly disrespectful.
I recall my parents using the surnames of their creditors when conducting business and the creditors extending the same courtesy. I don’t exactly know why things have changed. Perhaps employees are trained to use first names to foster familiarity. What I do know is, I along with several others are highly insulted by this new way of addressing clients.
It’s gotten to the point, I dread making business calls or answering the phone. I’ve grown weary with correcting customer service representatives who insist on using my first name. That being said, I may be tired of correcting, but I will not stop. So, for every customer service representative out there who addresses me by anything other than my last name, be prepared. You will be called out.
I’d love to hear your feedback on this topic. Perhaps you share my sentiment, perhaps you don’t. There is no right or wrong, only our truth.
As always, I hope my thoughts encourage you.
Savannah J. providing a place of tranquility away from the stress of life.
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